Highlander is proud to share that we have earned the BBB Torch Award for Ethics two years in a row in our WPA and Upstate NY markets!

The BBB Torch Award for Ethics honors organizations whose leaders demonstrate a high level of personal character;  ensure that the organization's practices meet the highest standards of ethics; and consequently generate trust with its customers and the community. 

BBB 2022 Winner Holding the BBB award

Since incorporating in 2011, owners Giulio and Jennifer Bevilacqua have embarked on their entrepreneurial journey, which is centered around a shared vision that the customer deserves “much, much better” than the status quo. The team at Highlander Waterproofing and Foundation Repair work tirelessly to not only meet, but to exceed customer expectations. In an industry of high-pressure, predatory sales tactics and price gouging, Highlander Waterproofing and Foundation Repair is committed to standing firm on transparency and accountability at the core of all they do.

Much like the foundation repair work they specialize in, building on a strong foundation is the key to Highlander Waterproofing and Foundation Repair’s success. Highlander is built on hard work, endless energy, knowledge and integrity. In addition, they have a strong belief that contributing to the greater good of their neighbors and the communities they serve is a top priority, which is why giving back is incorporated as part of their business model.

“As a small business, we have faced the common challenges like so many others of navigating constantly changing economic factors this past year, such as inflation, increased interest rates and supply chain delays,” says Jennifer Bevilacqua, owner of Highlander Waterproofing and Foundation Repair. “The Highlander team is obsessed with improving the customer experience in the basement waterproofing and foundation repair industry and being a recipient of the Torch Award for Ethics is the greatest honor we could receive. We will continue to strive to exceed the Better Business Bureau standards in all the work we do.”

According to Torch Awards judge, Jim Weber, “Highlander Waterproofing pays strong attention to communication, builds a relationship with their customers in an ethical way and conducts solid employee training programs and quality control mechanisms within the company. Their culture focuses on over-delivery of service, quality work, respect, gratitude and honesty – all strong ethical values.”

“Highlander Waterproofing utilizes multiple approaches to running an ethical business in an industry where customers can be taken advantage of. Examples include the use of closed contracts and quality control crews,” says Torch Awards judge, Akwasi Opoku-Dakwa. “These types of approaches and the supporting positive customer feedback are evidence of the organization's commitment to building and maintaining ethical business practices.”


Highlander Office

Highlander Mission and Vision Statement

MISSION

We understand that our way is a challenge to the status quo. We want to change how not only our customers, but everyone in the home improvement industry thinks about basement waterproofing and foundation repair. To that end, we underpromise and overdeliver in the service we offer. We strive to make every interaction with our customers pleasant and professional. We ensure that every project we contract is ethical, legal, and safe.

VISION

Our vision is to provide quality workmanship partnered with an affordable solution to how basement waterproofing and foundation repair is contracted. Working with us, our customers are able to solve their foundation problems through a no-pressure process and trust that they are provided an affordable solution when selecting Highlander.

VALUES

These are the unchanging principles that Highlander is built on. We would hold these values even if we weren't part of the same organization.

1. RESPECT - We respect those we work with and expect the same in return. We can be counted upon to do what we say we will do, and strive to build every customer relationship on a foundation of mutual trust, compassion, and respect for the other.

2. INITIATIVE - We are passionate about our work, and we have the courage to push the limits of what is possible. We continuously work to improve, to be the best at what we do, an industry leader and an example to others. We are not shy about pursuing our goals.

3. GRATITUDE - We know we are fortunate to be able to help homeowners in what we do. Every day, how we approach our work begins with this knowledge and appreciation. We strive to be generous, offering our time and full attention to those in need.

4. HONESTY - We always do what is right, no matter the circumstance. Doing the right thing gives people confidence in us, allows us to approach our work without hesitation or calculation, and to serve our customers, and coworkers with a smile.

5. TEAMWORK - We are there for our team members when they need us. We aim high, and work with each other to reach our goals. We pick each other up when we fall, and celebrate each other's triumphs. We understand that we succeed, or fail, as a team.


Highlander Waterproofing & Foundation Repair

Earns 2022 Angi Super Service Award!

PRESS RELEASE: Mars, PA, 11/21/2022– Highlander Waterproofing and Foundation Repair is proud to announce that it has earned the home service industry’s coveted Angi Super Service Award (SSA). This award, first released in 1999, recognizes the best home professionals and businesses in the Angi network for their hard work, dedication, and commitment to providing Angi customers a great experience.

Angi Super Service Award 2023 winners have met stringent eligibility requirements, across ratings and reviews during the eligibility window of November 1st, 2021 - October 31st, 2022. Pros on Angi qualify for the award by obtaining 3 or more services-performed reviews during the review period, maintaining a current and lifetime rating of at least 4.5 stars. The SSA winners must be in good standing with Angi and have undergone our verification/screening.
Highlander Waterproofing and Foundation Repair

Highlander Waterproofing and Foundation Repair has been on Angi since 2011.
Service company ratings are updated continually on Angi as new, verified consumer reviews are submitted. Companies are rated in multiple fields ranging from price to professionalism to punctuality.

SSA Certificate Angi

For over two decades Angi has been a trusted name for connecting consumers to top-rated service professionals. Angi provides unique tools and support designed to improve the local service experience for both consumers and service professionals.

Highlander Waterproofing and Foundation Repair is a full service foundation repair and basement waterproofing company that services Western PA, Western NY and Eastern OH. Highlander specializes in a myriad of repairs ranging from floor and wall crack repair, basement and crawlspace waterproofing, bowing and buckling walls, to full foundation rebuilds.


We are proud to have received the Basement Health Association's STAR Award which is a program that identifies contractors that strive to provide the best product and service for their clients.

The Star Award is scored by using direct comments from member clients along with a scoring system in the categories of:

  • Quality of Work
  • Responsiveness
  • Punctuality
  • Professionalism

BHA Star Award

Contact the area's experts now to learn more and schedule a free inspection.

(877) 415-0564